Customer Service Representative - State Farm Agent Team Member
Full Time • Amherst - NY
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency first opened in 2017 and expanded with a second location in 2023. We currently have a team of seven talented and dedicated professionals. My journey with State Farm began as a team member, then I worked on the corporate side before becoming an agent — an experience that gave me a strong foundation for building a successful, people-focused agency.
I earned my master’s degree in Math Education from University at Buffalo. I’m married with two wonderful kids and we love being involved in our community. Our team supports local programs like the Police Athletic League, health and education events at community centers, the Jamaican Market Festival, church activities, and more.
We offer a Simple IRA, licensing reimbursement, and flexibility when needed. Our culture is warm and collaborative, and we’re looking for individuals who are driven, organized, friendly, and able to show empathy. If you’re someone who thrives in a team environment and loves making a difference, this could be the perfect place for you.
ROLE DESCRIPTION:
Our agency first opened in 2017 and expanded with a second location in 2023. We currently have a team of seven talented and dedicated professionals. My journey with State Farm began as a team member, then I worked on the corporate side before becoming an agent — an experience that gave me a strong foundation for building a successful, people-focused agency.
I earned my master’s degree in Math Education from University at Buffalo. I’m married with two wonderful kids and we love being involved in our community. Our team supports local programs like the Police Athletic League, health and education events at community centers, the Jamaican Market Festival, church activities, and more.
We offer a Simple IRA, licensing reimbursement, and flexibility when needed. Our culture is warm and collaborative, and we’re looking for individuals who are driven, organized, friendly, and able to show empathy. If you’re someone who thrives in a team environment and loves making a difference, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michele Proietti - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $30,000.00 - $40,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our office is located in Amherst, NY.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a proud graduate of University at Buffalo.
- We currently have 3 team members at our agency.
- We have 20 years of combined insurance experience in our office.
- Our agency has received awards including: Ambassador Travel and Legion of Honor
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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